The updated ePayments Code strengthens protections for consumers and obliges banks to help customers recover money that has been transferred in error.
June 5, 2023Proposed changes will allow AFCA to hear complaints relating to superannuation whether or not they meet the definition of superannuation complaint in the Corporations Act.
May 26, 2023The MoU sets out the basis for engagement between APRA and AFCA, including information sharing and other forms of cooperation and coordination.
May 3, 2023The OAIC will investigate American Express over its data handling protocols and potential national security risks.
April 17, 2023AFCA has received more than 3,300 complaints against BNPL providers since 2018. ASIC supports regulating BNPL under the National Credit Act.
February 17, 2023'NameCheck' will provide customers an indication of whether the name and account details they have entered in money transfers are correct.
February 6, 2023Superannuation trustees are not responding to complaints in a timely manner and are failing to notify consumers of their right to approach AFCA.
December 15, 2022Some in the industry have expressed concerns that the CSLR does not go far enough, as its scope does not cover managed investment schemes.
September 14, 2022ASIC discovered issues with complaints recording, response timeframes, failures to inform complainants of delays, and process failures.
August 12, 2022The revised Code extends the protections to cover NPP payments and toughens banks’ obligations to help customers recover funds sent to the wrong account.
June 3, 2022