All posts tagged "complaints management"
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634ChinaCBIRC Warns Three FIs Over Complaints Handling Violations
ICBC, China Everbright Bank and China Post Life Insurance violated the CBIRC's rules for handling customer complaints and reporting complaints data.
May 8, 2022 -
518SingaporeTrust in Singapore Banking Industry is Increasing: ABS
ABS highlighted banks' efforts to improve complaints handling, tackle digital scams, and enhance accountability, conduct and culture.
April 26, 2022 -
463FeatureHKMA Issues Additional Guidance for SVF Licensees
New practice note offers guidance on governance, outsourcing, internal controls, technology risk, and business conduct, among other areas.
March 28, 2022 -
296Australia & NZASIC Sets Expectations on New Complaints Handling Obligations
ASIC plans to check in with industry at various stages of RG 271’s implementation and assess whether its expectations about preparation are being met.
April 14, 2021
