The rise in complaints is attributed scams, insurance claim delays, and banking disputes, AFCA said.
July 31, 2023The FSC says the revised procedures are scheduled to be formally announced on 1 August and take effect three months later.
July 27, 2023A key focus of the investigation is the possibility of ChatGPT generating false, misleading, or disparaging statements about real individuals.
July 18, 2023The government is seeking to prevent and penalise abusive debt collection practices, misrepresentations, and unreasonable terms and conditions.
April 5, 2022The law empowers financial regulators to enforce standards of business conduct by financial entities and adjudicate on consumer complaints.
February 3, 2022The Act establishes stronger protection standards for consumers, promotes transparent and responsible pricing, and give regulators more teeth.
January 24, 2022The amendments raise the limits on compensation that can be awarded in consumer disputes without being subject to appeal.
September 22, 2021The new Business Responsibility and Sustainability Reports will contain disclosures relating to ESG risks, sustainability performance, environmental metrics, and social factors.
May 13, 2021Banks and insurers are required to complete complaints handling processes within 15 days in cases where the facts are clear and the matter in dispute are simple.
January 22, 2020BSP to adopt regtech solutions including API for electronic data submissions by FIs, chatbot for complaints to the regulator.
April 5, 2018