All posts tagged "customer outcomes"
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329FeatureHKMA Publishes Interim Report on Front Office Incentives Review
Frontline staff with more positive perceptions of customer and conduct outcomes had incentives that emphasised both financial and non-financial factors.
November 24, 2021 -
553Feature
HKMA Concludes First Phase of Front Office Incentives Review
Preliminary observations from the review show that banks are increasingly considering both financial and non-financial factors when designing incentive systems.
November 22, 2021 -
145Australia & NZNZ FMA Finds “Poor Value” in Credit Card Repayment Insurance
Underwriters and distributors are directed to ensure their systems, processes and controls facilitate good customer outcomes.
September 24, 2021 -
728Big PictureBIS Paper Offers Policy Options for Regulating Bigtech
Authorities are assessing whether existing regulatory approaches are fit for the purpose of regulating the financial operations of bigtechs.
March 17, 2021 -
809Hong KongHKMA Urges Continued Efforts to Advance Bank Culture Reform
In a recent keynote address, the HKMA's Alan Au discussed seven common themes that were identified from banks' self-assessments of culture reforms.
November 25, 2020 -
827AML / KYCWestpac Unveils Change Programme to Fix Risk Culture
Westpac says aspects of its nonfinancial risk culture are “immature and reactive”, and that the bank is “overly complex”, resulting in unclear accountabilities and challenges in execution.
July 20, 2020 -
712Australia & NZAPRA’s New Approach to Managing Non-Financial Risks
APRA has published a new information paper setting out a tougher approach to lifting standards of governance, culture, remuneration and accountability across the financial industry.
November 20, 2019 -
671Australia & NZNew Zealand Banks Must Address Risks from Sales-Linked Incentives – FMA
The FMA expects banks to change sales-linked incentives, or explain how they will strengthen controls to address the risk of inappropriate sales.
November 19, 2018
