ASIC will gain rule-making and enforcement powers and the ACCC arbitration powers, enabling them to enhance competition in the provision of clearing and settlement services.
March 24, 2023Transitional licences have expired. All advisers must now hold or operate under a full licence to provide regulated financial advice to retail clients.
March 20, 2023Banks are expected to proactively make use of alternate dispute resolution channels when complaints cannot be resolved through their internal mechanisms.
January 9, 2023Banks and insurers must incorporate consumer protection mechanisms into their corporate governance, culture-building exercises, and business development strategies.
January 5, 2023SEBI proposes to allow mediation and arbitration to be conducted entirely online and to only have a sole arbitrator rather than a panel deciding cases.
January 4, 2023Superannuation trustees are not responding to complaints in a timely manner and are failing to notify consumers of their right to approach AFCA.
December 15, 2022The ACCC says consumer and competition harms across a range of digital platform services are "widespread, entrenched, and systemic".
November 14, 2022BNPL providers will be required to conduct affordability checks on customers above a proposed value of NZD 600.
November 9, 2022A CFR policy paper provides four recommendations to address de‑banking of fintechs, crypto exchanges and remittance firms.
October 4, 2022Complainants can elect for mediation or adjudication only if the complaint cannot be resolved by the FI itself or the BSP's Consumer Assistance Mechanism.
August 19, 2022