The RBI is asking lenders about their fraud prevention systems, customer service handles, grievance redressal cells and customer awareness campaigns.
July 22, 2023SEBI proposes to allow mediation and arbitration to be conducted entirely online and to only have a sole arbitrator rather than a panel deciding cases.
January 4, 2023The bill will ease India's data localisation requirements, allowing data fiduciaries to transfer personal data to countries that are approved by the government.
November 25, 2022Credit information companies will be required to have their own internal ombudsman framework, the RBI said.
August 11, 2022Operators of platforms offering execution-only services in direct plans offered by mutual funds would have to register with SEBI, AMFI or stock exchanges.
July 31, 2022Regulated entities don't require specific approvals to outsource IT services, but appropriate policies and a risk management framework must be in place.
June 29, 2022From January 2022, stock exchanges, merchant bankers and RTAs will need to publish the new investor charter as well as complaints data on their websites.
December 4, 2021NBFCs with 10 or more branches and with asset size of INR 50 billion have six months to appoint an internal ombudsman in charge of grievance redressal.
November 19, 2021The RBI has set out new prescriptive guidelines on the security protocols that need to be adopted in digital payment applications.
February 22, 2021The framework provides a mechanism for the ombudsman to recover the cost of redressal from banks whose complaints exceed their peer group average.
January 30, 2021