All posts tagged "Ombudsman"
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174Australia & NZAustralian Banks Face Backlash for Refusal to Finance Coal, Mining
Small business ombudsman Bruce Billson is seeking powers to compel banks to "show cause” for decisions to refuse services to companies.
May 7, 2021 -
144IndiaRBI Enhances Rules for Banks’ Grievance Redress Mechanisms
The framework provides a mechanism for the ombudsman to recover the cost of redressal from banks whose complaints exceed their peer group average.
January 30, 2021 -
628Australia & NZAustralia Proposes Industry-Funded Compensation Scheme of Last Resort
The scheme will ensure that consumers and small businesses receive a payout in cases where compensation has been awarded but the financial services provider is unable to pay.
December 26, 2019 -
628Australia & NZAFCA Launches Consumer Complaint Monitoring Tool
Datacube will allow Australian consumers to see how financial institutions are responding to complaints brought to the one year-old consumer complaints body.
November 12, 2019 -
461IndiaRBI to Unify Complaints Handling for Digital Payments
The RBI plans to speed up customer complaint processing and redressal times across all domestic payment platforms by end-June.
April 10, 2019 -
621Australia & NZ
Australia Passes Law Forcing Financial Firms to Cooperate with AFCA
A new law has made it mandatory for all financial firms to fully cooperate with AFCA to resolve consumer and small business disputes.
April 10, 2019 -
907Australia & NZ
AFCA Finalises Over 18,000 Complaints in Four Months
Australia's four months old 'one stop shop' for financial services dispute resolution has finalised 18,390 complaints, yielding more than A$54mn in awards to consumers and small businesses.
March 9, 2019 -
716Australia & NZ
Australia Expands Remit of New Financial Complaints Authority
As the Royal Commission considered misconduct cases dating back to 1 January 2008, AFCA’s remit will be expanded to enable reviews of eligible complaints over the same period.
February 22, 2019 -
502Enforcement
RBI to Set Up Dedicated Ombudsman for NBFCs
New ombudsman scheme will initially cover deposit-taking nonbank financial companies; rules to be laid out this month.
February 9, 2018
