Mystery shopping programme identified deficiencies in QDAP and TVC sales practices. Insurers and intermediaries with adverse findings will be required to take remedial actions.
December 29, 2022The roadmap includes plans to explore ways to connect Mainland and Hong Kong insurance markets and introduce a new policyholders' protection scheme.
December 11, 2022A mystery shopping programme is being launched by the HKMA, MPFA and IA to assess the extent to which statutory and regulatory objectives are being met by intermediaries.
January 3, 2022Some banks did not ensure the products were suitable, or did not explain product features and risks to customers.
September 16, 2021The temporary measures are aimed at reducing the risk of Covid-19 infection from face-to-face meetings between insurers, intermediaries and clients.
February 25, 2020