BNM will take supervisory and enforcement actions against banks that fail to protect their customers from fraud risk.
June 13, 2022LCs should set a 7-day timeline for acknowledging receipt of complaints and a 2-month timeline for providing a final response to the complainant.
April 1, 2022The consultation will facilitate the introduction of legislation to expand access to the digital identity system to private sector entities.
June 24, 2021IOSCO has published a new report to help jurisdictions identify and address gaps in their complaint handling and redress systems.
January 29, 2021A new BNM policy document sets out expectations for financial firms to prioritise the interests of financial consumers and effectively manage conduct risks.
November 11, 2019APRA and ASIC will get more than A$550mn in funding to enhance their effectiveness in addressing financial sector misconduct.
April 4, 2019Australia's four months old 'one stop shop' for financial services dispute resolution has finalised 18,390 complaints, yielding more than A$54mn in awards to consumers and small businesses.
March 9, 2019