All posts tagged "redress"
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631AML / KYCBNM Directs Banks to Enhance Fraud Risk Controls
BNM will take supervisory and enforcement actions against banks that fail to protect their customers from fraud risk.
June 13, 2022 -
523Hong KongSFC Sets Out Expectations on Complaints Handling Processes
LCs should set a 7-day timeline for acknowledging receipt of complaints and a 2-month timeline for providing a final response to the complainant.
April 1, 2022 -
283AML / KYCAustralia DTA Consults on Digital ID Expansion Plans
The consultation will facilitate the introduction of legislation to expand access to the digital identity system to private sector entities.
June 24, 2021 -
266InternationalIOSCO Offers Guidance on Enhancing Complaint Handling Mechanisms
IOSCO has published a new report to help jurisdictions identify and address gaps in their complaint handling and redress systems.
January 29, 2021 -
1.4KMalaysiaMalaysia Mandates Fair Treatment of Financial Consumers
A new BNM policy document sets out expectations for financial firms to prioritise the interests of financial consumers and effectively manage conduct risks.
November 11, 2019 -
857Australia & NZAustralia Budget Delivers Additional Funding for APRA, ASIC
APRA and ASIC will get more than A$550mn in funding to enhance their effectiveness in addressing financial sector misconduct.
April 4, 2019 -
1.0KAustralia & NZAFCA Finalises Over 18,000 Complaints in Four Months
Australia's four months old 'one stop shop' for financial services dispute resolution has finalised 18,390 complaints, yielding more than A$54mn in awards to consumers and small businesses.
March 9, 2019
