Central Depository Services (India) Limited was awarded the ‘Market Infrastructure of the Year’ award at the 7th Regulation Asia Awards for Excellence 2024.

The Market Infrastructure of the Year award recognises organisations that significantly enhance the modernisation, resilience, and accessibility of financial markets. This category celebrates initiatives that advance market efficiency, regulatory compliance, and customer-focused growth in financial infrastructure, acknowledging leaders who drive industry standards and promote sustainable development.

CDSL’s recognition reflects its commitment to digital transformation and market modernisation. The firm has streamlined demat account access in Indian markets, leveraging technology to make it secure and inclusive. Additionally, the dematerialisation of Alternative Investment Fund (AIF) units addresses regulatory requirements, minimises risks linked to physical assets, and enhances transparency and operational efficiency for the industry.

Further advancing the customer experience, CDSL has launched the CDSL Buddy chatbot, which provides multilingual support to investors and introduced the e-CAS (Consolidated Account Statement) facility in 23 Indian languages. The firm’s customer-first approach broadens market access, supports greater financial inclusion, and promotes market development and growth.

“CDSL’s commitment to modernising market infrastructure and enhancing accessibility is truly commendable,” said one Regulation Asia Awards panel judge. “The company’s digital transformation initiatives and customer-focused innovations set a new standard for financial market infrastructure, enabling a more inclusive and efficient market ecosystem.”

Bradley Maclean, Co-founder of Regulation Asia and Chair of the awards committee added, “CDSL’s digital-first approach and commitment to customer service set new standards for transparency and efficiency, paving the way for a more resilient and inclusive financial ecosystem in India and beyond. This award underscores the essential role of innovation in building robust, accessible and trusted markets.”

About the Regulation Asia Awards for Excellence 2024

The Regulation Asia Awards for Excellence recognises financial institutions, technology companies, legal and consulting firms, exchanges and other players that help ensure the highest regulatory compliance standards are upheld in the financial industry. Each year, senior industry practitioners serve on a judging panel to help assess and score each submission to determine the winning entrants.

For a full list of the award 2024 winners, visit www.regulationasia.com/awards.

About Regulation Asia

Regulation Asia is the leading source of actionable regulatory intelligence for Asia Pacific markets. With over 12,000 subscribers, including regulatory bodies, exchanges, banks, asset managers and service providers, Regulation Asia plays a key role in shaping the regulatory agenda.

Visit www.regulationasia.com or connect via LinkedIn or Twitter.