Beyond Words: AI, Local Languages and the Next Frontier of Communications Surveillance

Sponsored by:

Financial institutions across Australia, Singapore, Hong Kong and the wider APAC region are navigating a rapidly evolving communications surveillance landscape. The growth of voice, multilingual content, emojis, slang and region-specific channels is exposing the limits of traditional systems, while regulators, including ASIC, MAS, HKMA and the SFC, raise expectations around intent detection, explainability and AI governance.

This session will explore how new AI capabilities — from multilingual and GenAI models to targeted agentic workflows — can help firms reduce noise, improve risk interpretation and meet evolving regulatory expectations. It will also provide practical guidance on the data, governance and operating model foundations needed to deploy AI safely and effectively across APAC markets.

Join to learn tactics on how to:

• Reduce surveillance noise and false positives across voice, chat and mobile communications

• Improve risk detection and interpretation across languages, slang and coded behaviours

• Stay ahead of evolving regulatory expectations in Singapore, Hong Kong and Australia

• Deploy AI with confidence through strong data, model governance and human oversight