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AFCA Updates Guidance on Handling Hardship Complaints
By Sanday Chongo Kabange | 17/08/2025
The updated guide introduces specific requirements for addressing customer vulnerability and calls for more detailed evidence from firms on their handling of hardship notices.
Market Infrastructure
ACCC Backs Coordinated Migration to New Payments Encryption Standard
By Sanday Chongo Kabange | 15/08/2025
The ACCC has proposed granting an eight-year authorisation for the payments industry to jointly manage the shift to a more secure standard.
Enforcement
ASIC Sues Mercer Super Over Alleged Reporting Failures
By Sanday Chongo Kabange | 15/08/2025
ASIC alleges Mercer Super failed to report investigations into serious member service issues, including for deceased members.
APRA, ASIC Issue Warning to Super Funds on Retirement Planning
By Sanday Chongo Kabange | 14/08/2025
Only 33% of Australians aged 50-66 are confident they will have a financially comfortable retirement, and just 18% have a clear financial plan before leaving the workforce.
Enforcement
Australian Court Penalises NAB Over Hardship Assistance Failures
By Sanday Chongo Kabange | 14/08/2025
The Federal Court has penalised NAB and its subsidiary, AFSH, for failing to respond to hundreds of customers experiencing financial difficulty.
Securities / Derivatives
ASIC to Review Super Fund Rules on Property, Credit Investments
By Sanday Chongo Kabange | 14/08/2025
ASIC will examine fee disclosure rules for property and private credit investments following industry concerns about their impact.
Enforcement
Former Investment Manager Pleads Guilty in ASIC Insider Trading Case
By Sanday Chongo Kabange | 13/08/2025
The case marks the first outcome for a new ASIC taskforce and was detected by the regulator's real-time surveillance technology.
Market Infrastructure
APRA Calls for Urgent Cyber Uplift from Super Funds
By Editors | 12/08/2025
APRA warned the industry to improve collaboration and controls following recent attacks on members, highlighting systemic risks and third-party dependencies.
Securities / Derivatives
Australian Court Orders Fintech to Pay Penalty for Disclosure Breaches
By Editors | 11/08/2025
iSignthis Ltd and its former CEO were penalised for misleading conduct and failing to disclose material information, ASIC said.
Enforcement
AUSTRAC's “Pokies” Case Holds Lessons for Compliance Teams
By Nathan Lynch | 11/08/2025
The latest civil enforcement action from AUSTRAC for alleged AML/CTF compliance breaches offers a raft of lessons for other businesses, writes Nathan Lynch.
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