AUSTRALIA

    AFCA Updates Guidance on Handling Hardship Complaints

    By Sanday Chongo Kabange | 17/08/2025

    The updated guide introduces specific requirements for addressing customer vulnerability and calls for more detailed evidence from firms on their handling of hardship notices.

    Market Infrastructure

    ACCC Backs Coordinated Migration to New Payments Encryption Standard

    By Sanday Chongo Kabange | 15/08/2025

    The ACCC has proposed granting an eight-year authorisation for the payments industry to jointly manage the shift to a more secure standard.

    Enforcement

    ASIC Sues Mercer Super Over Alleged Reporting Failures

    By Sanday Chongo Kabange | 15/08/2025

    ASIC alleges Mercer Super failed to report investigations into serious member service issues, including for deceased members.

    APRA, ASIC Issue Warning to Super Funds on Retirement Planning

    By Sanday Chongo Kabange | 14/08/2025

    Only 33% of Australians aged 50-66 are confident they will have a financially comfortable retirement, and just 18% have a clear financial plan before leaving the workforce.

    Enforcement

    Australian Court Penalises NAB Over Hardship Assistance Failures

    By Sanday Chongo Kabange | 14/08/2025

    The Federal Court has penalised NAB and its subsidiary, AFSH, for failing to respond to hundreds of customers experiencing financial difficulty.

    Securities / Derivatives

    ASIC to Review Super Fund Rules on Property, Credit Investments

    By Sanday Chongo Kabange | 14/08/2025

    ASIC will examine fee disclosure rules for property and private credit investments following industry concerns about their impact.

    Enforcement

    Former Investment Manager Pleads Guilty in ASIC Insider Trading Case

    By Sanday Chongo Kabange | 13/08/2025

    The case marks the first outcome for a new ASIC taskforce and was detected by the regulator's real-time surveillance technology.

    Market Infrastructure

    APRA Calls for Urgent Cyber Uplift from Super Funds

    By Editors | 12/08/2025

    APRA warned the industry to improve collaboration and controls following recent attacks on members, highlighting systemic risks and third-party dependencies.

    Securities / Derivatives

    Australian Court Orders Fintech to Pay Penalty for Disclosure Breaches

    By Editors | 11/08/2025

    iSignthis Ltd and its former CEO were penalised for misleading conduct and failing to disclose material information, ASIC said.

    Enforcement

    AUSTRAC's “Pokies” Case Holds Lessons for Compliance Teams

    By Nathan Lynch | 11/08/2025

    The latest civil enforcement action from AUSTRAC for alleged AML/CTF compliance breaches offers a raft of lessons for other businesses, writes Nathan Lynch.

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